Friday, April 4, 2008

Evenflo Discovery Car Seat Recall

This week the Evenflo Discovery Car Seats were recalled. As we prepare to expand the service to include other children’s products and car seats, I am reminded of why we created the personalized recall notification service. While entering the past car seat recalls (from 2007 on) most of them state that the manufacturer will notify registered customers of the recall or send them the repair kit.

But will all owners of the car seats BE notified?

One recall for the Viva car seat by miaModa was recalled because the car seats were sold without a registration card – so did the owners of these car seats still register them?

Or what about my scenario – I bought a Peg Perego infant car seat in 2002, just before my daughter was born and I promptly mailed in my registration. In 2004, we moved. In 2005, I used the car seat again for my son when he was born. Then in 2006, just before we moved again, I gave the car seat to my friend who was pregnant. Before her daughter was born she took the car seat to the fire station to have them help install it. They asked her if she had installed the repair kit from the recall. She called me to ask if I had – I had NO idea the car seat had ever been recalled. Did my registration get lost in the mail? Did I not receive the recall notification because the time expired on the mail forwarding? allows you to see exactly what you have registered. If you move, you can easily update your address for all of your registered products. If your email address changes but you do not update your account, we will be notified when we send the quarterly email and will follow up with a post card to your home address in your account (before the time limit expires on the mail forwarding!)

No comments: